Slow service sucks

We have this cafe downstairs at work. It's not affiliated with our office in any way, other than the fact that we're by far it's biggest customer, considering this company rents 2 floors out of the three in the building. The guy who owns the cafe is overweight and lazy, a destined-for-failure combination. He's alright though when he's not pissing me off, and when he's there helping his helper. They always have way too many people coming to order for the number of people they employ. Two people to serve 10 is not enough, especially when one is a lazy bastard. I have a few peeves about this guy...

Today, I go down to order, really early before anyone else gets down there, but I was too late... there were already 3 people in line... this normally equates to at least a 10 minute wait. And these people are getting wraps and other cold things... hardly does anyone get anything hot, they know better. Unless it's a hot special, which is already made. The kicker about today was there was only the dude's helper working! I knew I was in store for a wait. It took me 20 minutes to get my food. One person cannot do it, so where was the other guy?

I really don't know. But when it's him and his helper, it really doesn't make a difference. The dude will take your order while he's making someone else's sandwich. A few minutes later, when he's ready to make yours, he'll completely forget what you ordered and ask you again. Then he starts making it, then asks the next person what they want. The worst part about it is, he'll get your sandwich all packaged and ready to go and give it to you at the cash register. You get your money out, ready to pay and get the f#@%@# out of there, and he'll go take the next person's order (again, since he forgot) and start making it.

If it's just you, it's fine, but even if it's just you and people come in after he starts making your order, you can expect a delay. I'm betting another helper would work wonders... one to work the cash register.

Yes, of course, I still go there because it's a short walk away, I'm not gonna go out and spend $10 for lunch when I can go down the stairs and spend $6 for lunch... oh, and they have some kickass rye bread :)

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